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Enhancing Security and Service: Why Concierge Security is Essential for Modern Properties

In today’s fast-paced world, security is not just about preventing threats—it’s about providing peace of mind while maintaining an exceptional level of service. That’s why concierge security is rapidly becoming a must-have for businesses, luxury properties, and high-traffic venues. It’s the perfect blend of hospitality and protection, and here’s why it’s so important.

What is Concierge Security?

Concierge security combines traditional security measures with customer service to ensure both safety and a positive experience for residents, guests, and employees. This service goes beyond just checking IDs or monitoring surveillance cameras; it’s about creating a welcoming environment while being vigilant about potential threats. Whether it’s greeting visitors, ensuring only authorized personnel enter a building, or assisting with building operations, concierge security offers a personal touch that standard security guards can’t provide.

Why Concierge Security Matters:

  1. Professional, Personalized Service:
    Concierge security staff aren’t just guarding the premises—they’re part of the overall guest or resident experience. Whether they’re helping guests find their way, assisting with packages, or responding to an emergency, they offer a level of service that’s beyond traditional security. This balance of protection and hospitality is especially crucial in high-end residential buildings, luxury hotels, and corporate environments.
  2. Visible Security Presence:
    A concierge who is also a security professional sends a clear message to both visitors and potential wrongdoers: this is a safe space where safety is a priority. Their visible presence deters unwanted behavior while offering the assurance that the property is being actively monitored.
  3. Enhanced Access Control:
    With concierge security, there’s a significant focus on managing access. Whether it’s checking visitors, verifying credentials, or ensuring deliveries are handled securely, concierge staff act as gatekeepers, controlling who enters and exits the premises. This prevents unauthorized access and keeps the environment secure.
  4. Seamless Integration with Other Security Measures:
    Concierge security doesn’t work in isolation; it’s part of an integrated security strategy. Whether it’s coordinating with mobile patrol units, activating alarm systems, or responding to surveillance alerts, concierge staff serve as a bridge between the customer service aspect of the property and its security infrastructure.
  5. Peace of Mind for Residents, Employees, and Visitors:
    For those living or working in high-traffic areas or luxury properties, knowing there’s someone who is both a professional security officer and a courteous host offers unparalleled peace of mind. In case of emergencies, concierge security personnel are often the first responders, ready to act swiftly and decisively.

At Shield Security Services, we believe that security and guest service should go hand-in-hand. Our security staff are highly trained professionals who are equipped to offer both protection and exceptional customer service. Whether you’re a business owner, a property manager, or a resident looking for reliable security solutions, our concierge security service provides an unmatched level of care, attention, and peace of mind.

Reach out today to learn how our concierge security services can enhance both your safety and service!

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Mental Health Awareness Month

May is Mental Health Awareness Month, a time to recognize the critical role mental health plays in our daily lives, including the field of security. At Shield Security Services, we understand that many individuals face mental health challenges, and we interact with them regularly.

To ensure the safety and well-being of everyone, our security guards are trained in de-escalation techniques and are committed to responding with professionalism, respect, and empathy.

The security industry has undergone significant transformation in recent years. Today, the focus is on hiring and training security professionals who prioritize a polite, professional approach to safety. The goal is to ensure that security staff not only maintain high standards of safety but also deliver exceptional customer service with respect and professionalism.

As we recognize Mental Health Awareness Month, we stand committed to a safer and more compassionate approach to security.

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24/7 Security Services: Protecting Your Business Around the Clock

At Shield Security, we know that safety doesn’t follow a schedule. That’s why we provide 24/7 security services, ensuring your property, assets, and employees are always protected. Whether you need routine patrols or emergency response, our professional security guards are ready at any time, day or night.

Flexible, On-Call Security Solutions

In addition to our continuous security services, we also offer ad hoc services on an on-call basis. These services are designed to meet the unique and fluctuating needs of your business—whether you need extra coverage for a special event, a temporary security boost, or urgent response. With our flexible solutions, you get the protection you need, when you need it.

Get in Touch

Whether you need ongoing security or on-demand coverage, we’re here to help. Contact us today at info@shieldsecurityservices.ca to discuss how we can tailor our services to meet your specific needs.

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Support Local Canadian Businesses

As a proud Canadian-owned and operated business, we at Shield Security are committed to providing reliable security services to our local communities. Whether you’re a small business or a large enterprise, we believe in offering solutions that reflect our values of trust, integrity, and dedication to safety.

When you choose us, you’re not just choosing a service—you’re supporting local jobs, investing in your community, and benefiting from the expertise of a team that truly understands the needs of Canadians. For detailed information, visit our About Us page and our Services page.

Let’s work together to protect what matters most. Reach out by email today at info@shieldsecurityservices.ca.

Poster reads "PROUDLY CANADIAN. Reliable and experienced Canadian owned security company offering mobile patrols, concierge services, special event security, investigative services, security camera installation. Supporting Canadian businesses means building stronger communities". Poster has Shield Security Services Logo and Canadian maple leaf.
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Dynamic Duo Addresses Mental Health and Safety Challenges in the ByWard Market

It was announced in the media last month that businesses in the ByWard Market have hired Shield Security Services to manage safety concerns in their community. Nearby residents and business owners say they fear for their safety and have noticed a surge in loitering, drug use, drug dealing, and people dealing with mental health challenges.

“We are committed to helping the ByWard Market businesses and residents feel safer,” says Jonathan Murray, Owner of Shield Security Services. To address the issues of mental health in downtown Ottawa, Jonathan has joined forces with his twin sister Yvette Murray, co-owner of Continuous Training Solutions and a Mental Health First Aid Instructor. Together, their objective is to help remove the stigma associated with mental health issues.

They are inviting interested members of the community, on a first-come-first-serve basis, to attend Mental Health First Aid training at no fee on Tuesday, November 20 and Wednesday, November 21st, 2018 in downtown Ottawa. A special thank you to the Salvation Army for sponsoring the venue. This initiative is to assist with the understanding of the various mental health problems and how to get help.

It’s a family affair: this Mental Health First Aid training is sponsored by Shield Security Services, Continuous Training Solutions, and seoplus+, a digital marketing company based in the Market and owned by Jonathan and Yvette Murray’s nephew Brock Murray.

Mental Health First Aid is the help provided to a person developing a mental health problem or experiencing a mental health crisis. MHFA certified training is an evidence-based two-day program produced by the Mental Health Commission of Canada that has been available all over Canada since 2007.

 

For Media Inquiries or for more info please contact:

Yvette Murray

416-558-3690

info@continuetraining.com

https://www.continuetraining.com/mental-health-first-aid-training/

 

To register for the training on Nov 20/21st, 2018, please email  

info@continuetraining.com  

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Safety concerns spur condos, hotel near ByWard Market to hire private security firm

Safety concerns spur condos, hotel near ByWard Market to hire private security firm

https://www.cbc.ca/news/canada/ottawa/ottawa-byward-market-homelessness-shelters-safety-private-security-1.4854202